Effective Date: 1 January 2026
Lucky Ones Casino ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including Lucky Ones pokies and other gaming products. By accessing Lucky Ones online casino or completing the Lucky Ones casino login process, you agree to the terms outlined in this policy.
We collect various types of information to provide and improve our services to you. The information we collect includes both personal data you provide directly and data collected automatically through your use of our platform.
When you register an account, complete the Lucky Ones login process, or use our services, you may provide the following information:
When you access Lucky Ones online casino, we automatically collect certain information about your device and usage patterns:
We maintain detailed records of all financial transactions conducted through Lucky Ones Casino, including deposits, withdrawals, wagers placed on Lucky Ones pokies, winnings, and bonuses claimed. This information is essential for account management, regulatory compliance, and fraud prevention.
Lucky Ones Casino uses your personal information for various legitimate business purposes. We process your data to deliver, maintain, and improve our services while ensuring compliance with Australian gambling regulations.
We use your information to comply with Australian gambling legislation, anti-money laundering regulations, and responsible gaming requirements. This includes maintaining transaction records, reporting suspicious activities, and implementing self-exclusion measures when necessary.
With your consent, we may use your contact information to send promotional offers, bonus notifications, and updates about Lucky Ones online casino. You can opt out of marketing communications at any time through your account settings or by contacting our support team.
We process your information to detect and prevent fraudulent activities, protect against unauthorized access to your Lucky Ones login, and maintain the security and integrity of our platform. This includes monitoring gaming patterns and transaction anomalies.
Lucky Ones Casino does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers under specific circumstances.
We engage third-party companies to perform essential services on our behalf, including payment processing, identity verification, customer support, and technical infrastructure maintenance. These providers have access only to information necessary to perform their functions and are contractually obligated to protect your data.
We may disclose your information when required by Australian law, court order, or governmental regulation. This includes cooperation with law enforcement agencies and regulatory authorities responsible for gambling oversight in Australia.
In the event of a merger, acquisition, or sale of assets involving Lucky Ones Casino, your personal information may be transferred to the acquiring entity. You will be notified of any such change and provided with options regarding your data.
Lucky Ones online casino implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Access to personal information is restricted to authorized personnel who require it to perform their job functions. Our employees are trained on data protection principles and bound by confidentiality agreements. We maintain strict protocols for handling and storing sensitive information.
Lucky Ones Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with Australian legal requirements.
Account information and transaction records are maintained for a minimum of seven years following account closure, as required by Australian anti-money laundering legislation. Gaming history and responsible gambling data may be retained longer to support self-exclusion programs and regulatory compliance.
You may request deletion of your data subject to legal retention obligations. Certain information may need to be preserved for regulatory, tax, or legal purposes even after you close your account.
Lucky Ones online casino uses cookies and similar technologies to enhance your browsing experience, remember your Lucky Ones login preferences, and analyze site usage patterns.
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of Lucky Ones Casino and your ability to access some features. You can withdraw cookie consent at any time through our cookie management tool.
Under Australian privacy law, you have specific rights regarding your personal information held by Lucky Ones Casino.
You have the right to access your personal information and request corrections to inaccurate or incomplete data. You can update most information directly through your Lucky Ones login account dashboard or by contacting our privacy officer.
You may request a copy of your personal data in a structured, commonly used format. We will provide this information within 30 days of your verified request.
You can request deletion of your personal information, subject to our legal retention obligations. You may also request restriction of processing for specific purposes while maintaining your Lucky Ones online casino account.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account preferences after Lucky Ones login, or contacting customer support. Note that you will continue to receive transactional and account-related communications.
Lucky Ones Casino may contain links to third-party websites, including payment processors and game providers. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Lucky Ones online casino is strictly for individuals aged 18 years and older, in accordance with Australian gambling laws. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under 18, we will immediately delete that information and close the associated account.
While Lucky Ones Casino primarily operates within Australia, some of our service providers may process data in other jurisdictions. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Australian privacy standards.
We use contractual protections, including Standard Contractual Clauses, to ensure your information receives equivalent protection regardless of where it is processed.
Lucky Ones Casino may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes through email or prominent notice on our website before they take effect.
The "Effective Date" at the top of this policy indicates when it was last revised. Continued use of Lucky Ones pokies and other services following policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly when accessing your Lucky Ones casino login.
If you have questions, concerns, or requests regarding this Privacy Policy or how Lucky Ones online casino handles your personal information, please contact our Data Protection Officer:
Lucky Ones Casino - Privacy Department
Email: privacy@luckyonesdoubles.com
For privacy inquiries, please contact us through your account dashboard.
We will respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Lucky Ones Casino is committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We handle personal information in accordance with these principles, including requirements for collection, use, disclosure, data quality, security, access, and correction.
Our privacy practices are regularly reviewed and audited to ensure ongoing compliance with Australian privacy legislation and industry best practices for online gambling operators.
By using Lucky Ones Casino services, including accessing Lucky Ones pokies through your Lucky Ones login, you acknowledge that you have read, understood, and agree to this Privacy Policy.